Abstract

This study outlines tourism crises facing international tourism to Jordan. The study also examines major efforts taken by the public and private sectors to recover from the loss of international tourism arrivals to the country caused mainly by the ongoing political crisis in the Middle East. A number of internal and external tourism challenges are identified based on the opinions of key stakeholders in the Jordanian tourism industry. Different approaches to crisis management, drawn from an overview of recovery marketing literature and studies, are also presented. The study concludes that the continuous cooperation and coordination of tourism stakeholders before, during, and after a crisis situation is essential for recovery. Structural, cultural, and policy changes are among the first steps needed to recover from tourism crises.

Library of Congress Subject Headings

Tourism--Jordan; Jordan--Politics and government--1999-

Publication Date

1-1-2006

Document Type

Thesis

Student Type

Graduate

Degree Name

Hospitality-Tourism Management (MS)

Department, Program, or Center

School of Food, Hotel and Tourism Management (CAST)

Advisor

James Jacobs, Jr.

Advisor/Committee Member

Richard M. Lagiewski

Comments

"I, Rasha Hani Saoudi, prefer to be contacted each time a request for reproduction is made."

Physical copy available from RIT's Wallace Library at G155.J6 S36 2006

Campus

RIT – Main Campus

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