This study focuses on the limiting conditions affecting training, motivating and retaining the temporary employees at the White Eagle Conference Center in Hamilton, New York. In order to provide a clear understanding of the temporary employee situation, a broad outlook of the use of temporaries in the service sector is presented. It includes factors inhibiting commitment, pride, and an ownership feeling in the organization, as well as discussion of issues dealing with training, recruiting, orientation, and turnover. The data gathered for this study was developed through a company wide survey. Information relevant to the subject was collected from literary sources and personal interviews with professionals in the field. The presentation of the data is analyzed as to how the permanent employees responded as opposed to the temporary employees. Key areas identified as having important differences between the two groups are: Presence of Leadership Time Off Job Interest Appreciation Advancement Opportunity An analyses of these issues and their possible causes, are discussed along with recommendations for improvement.
Library of Congress Subject Headings
Hospitality industry--Employees; Temporary employees; Hospitality industry--Personnel management
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Beadle, Kerry, "Temporary labor: Issues of training, motivating, and retaining a temporary workforce" (1996). Thesis. Rochester Institute of Technology. Accessed from
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