Kerry Beadle

Abstract

This study focuses on the limiting conditions affecting training, motivating and retaining the temporary employees at the White Eagle Conference Center in Hamilton, New York. In order to provide a clear understanding of the temporary employee situation, a broad outlook of the use of temporaries in the service sector is presented. It includes factors inhibiting commitment, pride, and an ownership feeling in the organization, as well as discussion of issues dealing with training, recruiting, orientation, and turnover. The data gathered for this study was developed through a company wide survey. Information relevant to the subject was collected from literary sources and personal interviews with professionals in the field. The presentation of the data is analyzed as to how the permanent employees responded as opposed to the temporary employees. Key areas identified as having important differences between the two groups are: Presence of Leadership Time Off Job Interest Appreciation Advancement Opportunity An analyses of these issues and their possible causes, are discussed along with recommendations for improvement.

Library of Congress Subject Headings

Hospitality industry--Employees; Temporary employees; Hospitality industry--Personnel management

Publication Date

1996

Document Type

Thesis

Student Type

- Please Select One -

Advisor

Marecki, Richard

Advisor/Committee Member

Kelly, Edward

Comments

Physical copy available through RIT's The Wallace Library at: TK2861.J6 Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works in February 2014.

Campus

RIT – Main Campus

Plan Codes

HSPT-MS

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