Susan Hamer

Abstract

The purpose of this study is to examine the Ontario SuperHost Seminar and determine the value of its content, in the workplace, according to the surveyed participants. The sample group included employees from various businesses and companies who held positions at levels ranging from President and C.E.O., department managers, municipal government employees to fast-food counter staff, and general citizens. The surveyed participants live and work in villages, towns and cities in South Central Ontario. The results of the survey indicate that the Ontario SuperHost Seminar is beneficial to improving a number of interpersonal skills required by service providers in order to exhibit quality customer service. The data also indicates an improvement in employees' confidence and in the quality of customer service delivered by their department.

Library of Congress Subject Headings

Ontario Superhost Seminar--Evaluation; Customer services--Congresses--Evaluation; Service industries--Customer services--Congresses--Evaluation

Publication Date

1996

Document Type

Thesis

Department, Program, or Center

School of Food, Hotel and Tourism Management (CAST)

Advisor

Marecki, Richard

Advisor/Committee Member

Domoy, Francis

Comments

Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works. Physical copy available through RIT's The Wallace Library at: HF5415.5 .H275 1996

Campus

RIT – Main Campus

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