Edward Keyes

Abstract

The objective of this study was to determine if key leadership characteristics would be evident in leaders who exercised successfully an organizational transition. In reviewing the literature, an understanding was established that allowed the separation of Leadership versus Management and shared insight in situations where both are merged. Also developed was an extensive list of Leadership Characteristics. The study used the Delphi Method to obtain consensus from a selected group of General Managers within the Conference Center population. This study identified a limited set of key Leadership Characteristics required at the General Managers level for achieving successful organizational changes. The key characteristics identified profoundly illustrated that humanistic skills, flexibility, adaptability, integrity and honesty values are paramount for a successful organizational transition at the General Manager's level.

Library of Congress Subject Headings

Leadership; Organizational change

Publication Date

1999

Document Type

Thesis

Department, Program, or Center

School of Food, Hotel and Tourism Management (CAST)

Advisor

Marecki, Richard

Comments

Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works. Physical copy available through RIT's The Wallace Library at: HD57.7 .K49 1999

Campus

RIT – Main Campus

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