Abstract

This thesis analyzed the existing process for preparing quotes for standard hardware and software at TECH Corporation in order to evaluate its cost effectiveness and customer satisfaction. In addition, a new process for the preparation of standard quotes is proposed with short- and long-term business outcomes.

Library of Congress Subject Headings

Sales management--United States; Financial quotations--United States; Reengineering (Management); Selling--Computers--United States; TECH Corporation

Publication Date

2004

Document Type

Thesis

Department, Program, or Center

Hospitality and Tourism Management (CAST)

Advisor

Morales, Richard

Comments

Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works. Physical copy available through RIT's The Wallace Library at: HF5438.4 .G74 2004

Campus

RIT – Main Campus

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