Abstract

In the competitive world at present time, the continuous improvement of one company to be outstanding among its rivals is elemental factor. The service business in the bank also experiences many competitors. The alternative for the bank to make the productive gain thus involves a foremost improvement on the personnel realm. To maintain the quality of service, the bank employees, as members of teamwork, are the central part. The teamwork empowerment of the bank will serve as the way to fulfill the team members' fundamental commitment of their work environment. This satisfaction will influence subsequently to the customer satisfaction. On that account, the bank's comprehension of what such members of teamwork need is important. This case study investigated the Japanese Bank, Bangkok Branch in how the teamwork are fostered in their own corporate culture and what are the defects that caused the unpleasing business outcome to the bank. To do so, the questionnaires of team survey were conducted to the employees of this bank. The issues concern their attitude on the job, management effectiveness and communication, compensation, and their work environment in general. The results analyzed by the SPSS program revealed that the ineffectiveness in empowering teamwork at the proper ways may bring the bank into the difficult situations: the high turnover rate of the employees and the poor service to the customers. Moreover, the results showed the difference in looking problems of the bank between two sexes. Females ranked the first place: computer systems, while males: the bank policies. Then, the bank management will acquire some useful information in order to provide effective solutions, regarding all aspects of the fiddling problem areas. Finally, the service recovery plan will bring the bank into the favorable returns.

Library of Congress Subject Headings

Nihon Gink?--Personnel management--Case studies; Bank management--Thailand--Bangkok--Employee participation--Case studies; Banks and banking--Personnel management--Thailand--Bangkok--Case studies; Teams in the workplace--Thailand--Bangkok--Case studies; S

Publication Date

2000

Document Type

Thesis

Department, Program, or Center

Hospitality and Tourism Management (CAST)

Advisor

Domoy, Francis

Comments

Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works. Physical copy available through RIT's The Wallace Library at: HG1615.5 .K35 2000

Campus

RIT – Main Campus

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