Kate Walders

Abstract

Using the activation goal memory framework, this study categorized 256 separate emergency department interruptions in a large research hospital setting. Prior to and following their shift, twelve physicians completed a semi-structured qualitative survey about their experiences with, and perceptions of, interruptions at work. During their shift, these physicians were shadowed and the interruptions they experienced were documented. Frequencies of four types of interruptions were tallied: Direct reminders, indirect reminders, memory lapses and no reported memory change. Memory events were a significant proportion of interruptions (47%). Direct reminders comprised the largest majority, followed by memory lapses, indirect reminders and combination memory events. Both prior to and following their shifts, physicians overestimated both the harmfulness of interruptions to themselves and the helpfulness of interruptions to the interrupter. Physicians perceived the majority of interruptions they experienced as justified.

Library of Congress Subject Headings

Interruption (Psychology); Emergency physicians--Psychology; Memory--Research

Publication Date

5-18-2012

Document Type

Thesis

Department, Program, or Center

Department of Psychology (CLA)

Advisor

DiFonzo, Nicholas

Comments

Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works. Physical copy available through RIT's The Wallace Library at: BF378.I65 W65 2012

Campus

RIT – Main Campus

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