Abstract
Doc Ease is a UX research and design project that addresses the emotional and functional difficulties patients experience before visiting a doctor. Through user interviews, competitive analysis, and design iteration, this project identified key user pain points such as unclear appointment processes, lack of trust, and pre-visit anxiety. The resulting mobile app offers clear booking tools, visual doctor information, medication reminders, and an emotional wellness module to help patients prepare with confidence. The project contributes to the field of healthcare UX by integrating functional usability with emotional care, proposing a design framework that centers patient experience in both logic and feeling.
Library of Congress Subject Headings
User interfaces (Computer systems)--Design; Medical care--Quality control--Data processing; Patient-centered health care--Data processing; Mobile apps--Design
Publication Date
12-1-2025
Document Type
Thesis
Student Type
Graduate
Degree Name
Visual Communication Design (MFA)
College
College of Art and Design
Advisor
Mike Strobert
Advisor/Committee Member
Dan Deluna
Recommended Citation
Sun, Lingxin, "A UX Approach to Improving Patient Experience in Healthcare" (2025). Thesis. Rochester Institute of Technology. Accessed from
https://repository.rit.edu/theses/12475
Campus
RIT – Main Campus
Plan Codes
VISCOM-MFA
