Abstract

This paper investigates the essential practices to digitally transform the process of issuing final clearance certificates. In Dubai, a final clearance system enhancement was introduced recently to combine all stakeholders as it is part of eNOC portal (electronic no objection certificate) to issue the certificate. The eNOC platform acts as a centralized hub, bringing together multiple service entities from both government and private organizations to issue unified No-Objection-Certificates (NOCs) for infrastructure projects within the Right-Of-Way (ROW). In this chapter, we employ the DMAIC (Define, Measure, Analyse, Improve, Control) approach to engineering management, facilitating a systematic evaluation of various project aspects. Through a comprehensive case study in real-life examples, this chapter highlights the professed steps faced in the manual final clearance process for prominent construction projects such as electric cable lines, water lines, drainage, sewerage networks and other services. The proposed transformation aims to automate the application-receiving process and enhance departmental ownership within the eNOC system. This includes adding all relevant entities and departments involved in the base construction NOC application approval to the final clearance process. Furthermore, various departments will be assigned to handle final clearance applications based on the project type, thereby optimizing the process. The eNOC system's interface will be upgraded to display alert messages, guiding applicants to select the correct final clearance application type, and preventing submission errors on a centralised web portal. Furthermore, comprehensive reports will offer an overview of the status of final clearance applications, ensuring effective monitoring. The focal point of this chapter lies in its presentation of a comprehensive framework, centered on invaluable insights into engineering management practices. Specifically tailored for infrastructure projects and process enhancement, this framework integrates seamlessly with the eNOC system. Anticipated outcomes include a substantial influence on project management within the region, fostering streamlined processes, heightened levels of customer satisfaction, and fostering sustainable infrastructural growth. These advancements are particularly pertinent to the development of Smart Cities within the GCC, aligning with the region's aspirations for technological innovation and urban progress.

Publication Date

12-6-2021

Document Type

Master's Project

Student Type

Graduate

Degree Name

Engineering Management (ME)

Advisor

Wael A. Samad

Campus

RIT Dubai

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