Abstract

Small and medium-sized businesses (SMEs) have recognized enterprise resource planning (ERP) systems as vital for enhancing organizational efficiency, decision-making processes, and overall competitiveness. However, the effective implementation of these systems frequently presents a variety of obstacles that can prevent the attainment of their potential benefits. The purpose of this research is to investigate the critical success factors and obstacles that influence the implementation of ERP systems in SMEs and to provide suggestions for overcoming these obstacles and optimizing ERP adoption. The study employs a mixed-methods approach, combining a comprehensive literature review with primary data collected from a survey administered to a random sample of 176 SMEs from various industries and locations in the United Arab Emirates. The survey concentrates on factors that influence the success of ERP implementation, such as top management support, the effectiveness of communication, employee training, and satisfaction with the selected ERP system. In addition, the survey investigates the primary obstacles encountered during the implementation process, including employee resistance, reengineering of business processes, system integration, and a lack of IT expertise. The research results & recommendation is that SMEs invest in employee training, change management initiatives, and external expertise to ensure a seamless transition to the new system. It also emphasizes the importance of selecting an ERP system and vendor that are compatible with the organization's requirements, industry, and size. ERP systems can significantly improve inventory management, production planning, departmental coordination, and decisionmaking processes in SME settings when implemented effectively. This master's thesis concludes with valuable insights into the critical success factors and obstacles associated with ERP implementation in SME. SMEs can use the research findings and recommendations as a framework for adopting ERP systems, allowing them to maximize the benefits and surmount the challenges associated with doing so.

Publication Date

5-10-2023

Document Type

Master's Project

Student Type

Graduate

Degree Name

Engineering Management (ME)

Department, Program, or Center

Engineering

Advisor

Amol Gore

Advisor/Committee Member

Muhammed Imran

Campus

RIT Dubai

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