The growth and changes in the 21st century in the sectors of economics, politics, and technology mean that governments must provide all the services that can serve the demands of their citizens. One way for governments to facilitate this is by implementing e-government. E-government migrates services previously implemented by government employees to internet connected systems accessible by citizens from wherever they are at whatever time they are needed. This system can connect citizens to the government ministries via rule-based systems. Amarah, a city in the south of Iraq, started to integrate electronic systems into the facilities of the city in 2005. In 2012, the Amarah Provisional Council began the first step to build the e-government for the city by working with the UN, but the e-government systems still have not been built because the Council of Amarah is trying not to fall into the same mistakes of other e-government projects in the country. The purpose of this study is to cover some of the challenges that face governments in implementing e-government in developing countries. Another goal is to provide a comparative study to analyze the successful implementations of e-government in such places as South Korea, Bahrain, and Australia. Moreover, this thesis presents a workable framework to implement an e-government system which is suitable to the current situation of the city of Amarah, Iraq because existing successful e-government models or frameworks cannot be adopted as is and be expected to work successfully because of financial, cultural, political, educational, and other differences that exist between the locations.

Library of Congress Subject Headings

Internet in public administration--Iraq; Internet in public administration--Korea, South; Internet in public administration--Bahrain; Internet in public administration--Australia

Publication Date


Document Type


Student Type


Degree Name

Networking and System Administration (MS)

Department, Program, or Center

Information Sciences and Technologies (GCCIS)


Charles Border

Advisor/Committee Member

Sylvia Perez-Hardy

Advisor/Committee Member

Daniel Kennedy


Physical copy available from RIT's Wallace Library at JF1525.A8 A23 2016


RIT – Main Campus

Plan Codes