Technology has changed the way people communicate, and communication between patients and medical professionals has not been exempt from these developments. Clinicians are now text messaging, emailing, and video conferencing patient. Understanding the impact of the new modalities on communication patterns is imperative to ensure quality care. Thirty-two medical professionals of varying experience conducted a patient interview with two confederate patients over an instant messaging system. The first interview was 15 minutes and the second 7 minutes, the latter condition inducing time pressure. The results demonstrated that time pressure has an adverse impact on the medical professionals’ communication patterns. The experience level of the medical professional was a mediating factor with strategies exhibited paralleling those outlined by stages of medical expertise.

Library of Congress Subject Headings

Medical history taking--Technological innovations; Diagnosis--Technological innovations; Text messaging (Cell phone systems); Time pressure

Publication Date


Document Type


Student Type


Degree Name

Experimental Psychology (MS)

Department, Program, or Center

Psychology (CLA)


Esa M. Rantanen

Advisor/Committee Member

Tracy Worrell

Advisor/Committee Member

Cecilia Ovesdotter Alm


Physical copy available from RIT's Wallace Library at RC65 .I85 2016


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