The purpose of this research was to explore the perception of employees working in the software industry towards Human Resource Development (HRD) roles, functions, and professionals. This research adopted a quantitative methodology and administered a survey to understand how the employees perceive the different HRD roles and their importance in the organization. The research also studied the different perceptions employees may have towards the HRD professionals and their competencies. The participants in this study belonged to the software industry and have been working in their current technical job roles for atleast a year. A survey was used to collect data and was designed on an online platform – Google Forms. The survey was designed in a way to include all the roles and functions described in the competency model designed by The Association of Talent Development in 2014. The participants ranked Learning and Knowledge Management as the most important HRD function. The participants also perceived that HRD professionals possess a business acumen and are capable of accommodating cultural differences in the organization. The results of the study indicated a general amiable perception towards the HRD roles, functions, and professionals.

Library of Congress Subject Headings

Personnel management--Public opinion; Manpower policy--Public opinion; Computer programmers--Attitudes

Publication Date


Document Type


Student Type


Degree Name

Human Resource Development (MS)

Department, Program, or Center

Hospitality and Tourism Management (CAST)


Malar Hirudayaraj


Physical copy available from RIT's Wallace Library at HF5549 .B37 2016


RIT – Main Campus