The project considered the problem of nonpayment of electricity bills in Hajvali, Kosovo. In 2014 KEDS declared that around 30% of bills remained unpaid during winter time. If collected they could turn in €200,000 of yearly revenues in Hajvali alone. Identifying the root causes behind nonpayment was the starting point of the project.

Methods of analysis included surveys, regression analysis, and interviews. Forty surveys were conducted with citizens and three professional interviews with a) the director of energy supply for KEDS, Alper Erbas, b) the director of the budget of Kosovo, Agim Krasniqi, and c) Nexhat Syla from the Ministry of Labor and Social Welfare. Minitab software was used for the regression to test the statistical significance of each of the factors.

From the data collection, several factors came out as important in explaining the low collection rate of electricity bills. The primary factor was the lack of monthly disposable income, where some household’s energy bills consumed around 30% of the total family budget during the winter season. Secondary factors included customers’ dissatisfaction with the current distribution system, and their lack of energy efficient measures in consumption patterns. There were other factors discussed more thoroughly on the project.

Publication Date


Document Type

Senior Project

Student Type



English, Alicia


RIT/A.U.K - formerly American University in Kosovo