Humayun Zafar


The last decade has seen a significant growth in mobile technologies. Predominantly this technology has been relegated to the realm of personal use, but as this work will suggest, cost related effects of such technologies also need to be considered.

For most organizations maximizing operational efficiency is the main reason why new technologies are acquired. However, apart from basic costs, such as total cost of ownership of mobile technologies, other costs (business process reengineering, and employee morale) need to be measured in order to ascertain if an organization can withstand a change to a next-generation system.

This study attempts to evaluate ideas put forth by the Community Embodiment Model (CEM) as possible quantifiable variables which may assist an organization in coming to a conclusion about introducing a new product and process. The quantified variables are used in the development of a formula which alongside a simulation program and an Excel sheet gives a detailed picture of benefits gained, costs incurred, and the future picture of the initial investment. Through sensitive analysis the findings of the study will indicate the importance of factors such as employee morale on the success of a particular mobile device (Personal Digital Assistant) implementation at an organization level.

Library of Congress Subject Headings

Management information systems; Industrial productivity; Mobile computing; Portable computers; Human-computer interaction; Client/server computing

Publication Date


Document Type



Jai W. Kang

Advisor/Committee Member

Anne R. Haake

Advisor/Committee Member

Arthur Hanna


Physical copy available from RIT's Wallace Library at HD30.213 .Z34 2005


RIT – Main Campus