The journey to thrive competitively in the millenium will demand teamwork. Historically, corporate America has had difficulty implementing teams to drive performance. In theory building effective teams seems easy but in reality putting this knowledge into practice that changes behavior and fosters learning is a difficult challenge for corporations today. Through a series of 13 interviews this study benchmarks both the service and manufacturing industry to identify the characteristics about what comprises an effective team in organizations today, how their organizational design impacts team development and the different ways that people learn, think about and understand teams in organizations. Developing a team-based learning organization requires implementing a systems approach that focuses on its leadership, cultural environment, process management, change management and knowledge management. Change leaders, continuous learning, constant communication and total commitment throughout the continuum is required to sustain the teaming journey. In an environment of constant change, organizations must have perseverance and courage to stay on course with the evolution of teams. As a result, they can expect rewards in both their profit margins as well as in creating an organizational culture that values people.

Library of Congress Subject Headings

Teams in the workplace; Organizational learning

Publication Date


Document Type


Department, Program, or Center

School of Food, Hotel and Tourism Management (CAST)


Marecki, Richard


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