Prior to this study there have been no alumni satisfaction studies of the Department of Food, Hotel and Tourism Management Masters Degree Programs from Rochester Institute of Technology. The purpose of this study is to determine the level of satisfaction of alumni and the impact hygiene factors have on alumni satisfaction. The initial element of the procedures was to conduct research. This research was accomplished through a review of pertinent literature. The review of literature was followed by the establishment of goals and parameters for this study. A survey was mailed to all the graduates of the F.H.T.M. masters programs. The population was reduced to those with an address on record with alumni relations office. The Total Design Method was employed in this study. Narrative tables were created to represent the written responses of graduates. Through the use of S.P.S.S. categorical tables were maintained to display the number of responses per category of the narrative comments. Biographical and demographical data was then cross-tabulated with satisfaction data using S.P.S.S. Through the employment of these cross-tabulations recommendations and conclusions were drawn. The outcomes of this study demonstrate a high level of satisfaction. Employment status, work related to your major field of study, current income, promotions, time to receive first promotion, program format, and major field of study all appear to affect satisfaction. The top reasons for not attending R.I.T. again related to the curriculum, career, and value. Courses, curriculum and the interaction with students and faculty were mentioned most often by alumni reporting what benefited the greatest. The three most frequently mentioned recommended academic changes were regarding faculty, adding a course(s), and other academic issues. Housing, placement services and other nonacademic issues were the most demonstrated recommended nonacademic changes.

Library of Congress Subject Headings

Rochester Institute of Technology. School of Food, Hotel and Travel Management--Evaluation; Educational evaluation; Curriculum evaluation

Publication Date


Document Type


Department, Program, or Center

Hospitality and Tourism Management (CAST)


Lagiewski, Rick

Advisor/Committee Member

Stockham, Edward


Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works. Physical copy available through RIT's The Wallace Library at: LB2822.75 .F377 2003


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