Heidi Trost


The effects of organizational schemes in website design have been studied using measures of speed, number of mouse-clicks, accuracy, and user recollection of website content information. This study investigates self-reported user confidence and satisfaction of websites using two different organizational schemes. Users were randomly assigned to one of the two sites and asked to perform a series of information-retrieval tasks. Time taken to complete the tasks was recorded and participants completed a survey measuring their confidence and satisfaction using a website. No significant differences were found between the two websites in respect to user self-reported confidence and satisfaction. The results suggest that the design and layout of the website are not significant, as long as basic design guidelines are followed.

Library of Congress Subject Headings

Human-computer interaction; Action theory; Web sites--Design; User-centered system design; User interfaces (Computer systems)

Publication Date


Document Type


Department, Program, or Center

Department of Communication (CLA)


Barnes, Susan


Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works. Physical copy available through RIT's The Wallace Library at: QA76.9.H85 T76 2008


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