The journey to prosper competitively in the millennium will demand teamwork. The use of a team-based structure in organizations is no longer just a surplus tool to enhance service quality in the operation. In today's developed economies, the use of effective teams has proven to be essential for helping businesses to have continued prosperity and success on a long-term basis. Further, building teams has shown means for organizations to differentiate from competition, once copying human capabilities is not easy as copying technologies advancements. Therefore, in an environment of constant change, organizations must have perseverance and courage to stay on course with the evolution of teams. Implementing a team is not so difficult, but making the team effective is a real challenge. When teams do not achieve effectiveness it may be a waste of time, but when teams become effective they might generate outcomes that were though intangible before. The objective of this project is to assist the reader in appraising the team building concepts in order to bring more effectiveness to the overall organization. The study includes examination of relevant literature from books and articles collected from abstracts, periodicals, and journals related to team building. This study includes as well as the results of interviews with business personnel in Ithaca and Rochester, NY concerning what factors generate effective teams. The results collected from these interviews were transcript and analyzed against the primary research and the differences and matching findings between these researches were discussed.

Library of Congress Subject Headings

Teams in the workplace--New York (State)--Rochester--Case studies; Teams in the workplace--New York (State)--Ithaca--Case studies; Total quality management--New York (State)--Rochester--Case studies; Total quality management--New York (State)--Ithaca--Cas

Publication Date


Document Type


Department, Program, or Center

Hospitality and Tourism Management (CAST)


Kelly, Edward

Advisor/Committee Member

Marecki, Richard


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