In early 1999, the Travel Department of Global Crossing (formerly Frontier Communications) was searching for a better way to transfer information between travel planners and travel counselors. At the same time, the corporation mandated that all departments within the corporation have a presence on the corporate intranet. Both of these goals would be accomplished by designing and developing a travel site on the corporate intranet. The next question was how to accomplish this task. Benchmarking, as well as research, was conducted to determine the best way to develop a travel web site. Courses in web design were taken, and information for the site was gathered. Content was gradually added to the site until it was ready to go live in front of the corporation. The site was continually updated and maintained. Travelers had increased opportunities to submit forms and register for events on-line. One of the main goals of the web site was to save time for both travelers and travel counselors. Through interviews with both of these groups, it was discovered that the web site was accomplishing its goal.

Library of Congress Subject Headings

Intranets (Computer networks)--Design and construction; Web sites--Design; Business travel; Business enterprises--Computer networks; Global Crossing

Publication Date


Document Type


Department, Program, or Center

Hospitality and Tourism Management (CAST)


Jacobs, James Jr


Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works. Physical copy available through RIT's The Wallace Library at: HD30.385 .P767 2002


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