Over the past years, Paul Smith's College has been struggling to reinvent themselves and secure their place in higher education. Discovering the critical incidents which make up the students experience is crucial to the institutions survival. Paul Smith's College must continually listen to the students in order to increase student satisfaction. The critical incidents discovered were, the classes and labs, college food service, student activities, roommates and friends, faculty, staff, location, the resident assistant experience, orientation, and the residence halls. These areas must be continually monitored and restructured to assure student satisfaction. In order for Paul Smith's to move in a forward direction, student view must continually be heard and constant change must become the norm.

Library of Congress Subject Headings

Universities and colleges--New York (State)--Administration; Universities and colleges--New York (State)--Business management; College students--New York (State); College students--Attitudes; Paul Smith's College

Publication Date


Document Type


Department, Program, or Center

Hospitality and Tourism Management (CAST)


Jacobs, James Jr


Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works. Physical copy available through RIT's The Wallace Library at: LD4473 .S496 2001


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