This study focuses on investigating the contributions of traffic management centers to enhancing people’s driving experiences and impacting their level of satisfaction and happiness. Data was collected in the United Arab Emirates through two distinct surveys; the first aimed at drivers (number of respondents: 155), and the second aimed at traffic management center operators (number of respondents: 15). The drivers survey aimed to collect data about drivers’ pain points experienced while driving in the United Arab Emirates and showed that slow drivers on fast lanes and sudden lane changing are the biggest challenges reported. On the operators’ side, the data collected showed that operators reported observing these challenges from their side as well. Operators also notably reported the need for advanced technology to help better manage and respond to real time traffic situations remotely from traffic management centers. Both surveys conducted showed a need and potential for the contributions of traffic management centers in enhancing and upgrading the quality of life for citizens through the application of technological solutions and the development of supporting legislation. Supplementary data from similar surveys was also used to validate, expand the knowledge and provide a holistic view of the topic. The study indicated that traffic management centers can impact the happiness and satisfaction of citizens by enhancing their driving experience, given that they are designed and equipped in a way that suits the city and society trends and cultures. Recommendations for implementation of such design choices were given along five pillars considering administration (based on best practice and Benchmarking), technology (results of local and international TMC surveys), media and communication (international survey and the expansion of technology and social media), operations and legislation (Based on results of the driver’s survey, that shows some gaps in the legislations which can be enhanced).

Publication Date


Document Type

Master's Project

Student Type


Degree Name

Professional Studies - City Sciences (MS)

Department, Program, or Center

Graduate Programs & Research (Dubai)


Ghalib Kahwaji

Advisor/Committee Member

Sanjay Modak


RIT Dubai