New employees are an important asset for every organization. Organizations continually engage in recruitment processes with the aim of hiring employees who possess the knowledge and experience that is needed in nowadays labor market. That being said, organizations ought to create a suitable environment for the accommodation of new employees in order for them to effectively use their skills and abilities to serve in the benefit of organizations. To achieve this, organizations establish socialization programs which lay the foundation of a successful work experience for new employees. Socialization process enables new employees to acquire the necessary knowledge and information to carry out assigned tasks. Research shows that socialization practices combined with new employees’ proactive behavior, which represent the initiatives undertaken by new employees to better adapt to their workplace, lead to higher satisfaction, commitment and retention rates. This project analyzes the impact of socialization process and new employees’ proactive behavior through their level of satisfaction, commitment and retention rates. The research focuses on the banking sector in Kosovo as it is considered to be one of the most profitable and sound sectors in the country. The results give important insights with regards to current accommodation experiences of new employees as well as provides recommendations with the purpose of improving socialization practices and their outcomes.

Publication Date


Document Type

Senior Project

Student Type



Venera Demukaj


RIT Kosovo