The rapidly aging global workforce is considered by many to be the most significant business trend for the next several decades. 76 million Baby Boomers, who make up a third of the U.S. workforce, are poised to retire in large numbers by the end of the decade, potentially taking with them an immense volume of business-critical knowledge. Organizations that fail to understand the risks of this imminent knowledge drain to their competitiveness, in a marketplace that requires innovation and responsiveness, will suffer significant consequences (Foster, 2005).

Date of creation, presentation, or exhibit


Document Type

Conference Paper

Department, Program, or Center

Department of Service Systems (CAST)


RIT – Main Campus