This case is designed for use in a course that employs SAP software at the introductory level. It contributes to the literature by providing an exercise that introduces students to the complex subject of enterprise systems without requiring them to have extensive prerequisite knowledge. This case is a good first step to helping students gain a general understanding of the costs and benefits of enterprise systems and SAP software. The purpose of this case is to present students with a set of open-ended questions for which they perform literature research and hands-on analysis with SAP software to answer the case questions. While answering these questions, students execute in the analysis, application, understanding, and synthesis levels of Bloom's taxonomy of educational objectives. To provide hands-on experience, the case is used in conjunction with the Pen Company developed by The Rushmore Group LLC. An SAP configuration supporting the Pen Company is available to members of the University Alliances as part of the University Alliances curriculum exchange. The case has been successfully used in an undergraduate Accounting Information Systems course, and an MBA-level Integrated Business Systems course.

Date of creation, presentation, or exhibit



Also published as a book chapter: Enterprise resource planning: teaching and research. Ashok Soni and Frank Akaiwa, editors. P103. SAP/Kelley School of Business: Indiana. November 2005. Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works in February 2014.

Document Type

Conference Paper

Department, Program, or Center

Accounting (SCB)


RIT – Main Campus