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Abstract

Engineers and scientists are problem solvers. I stated in the Inaugural Issue of JASET that I had chosen Problem Solving as my initial series topic for discussion in the Editor’s Corner section of the Journal. I told a story that took place in WW II. The story illustrated the ramifications of applying solutions to a problem when the root cause of the problem had not yet been identified. The lessons learned from the discussion were general in nature and had application to generic problem solving. I will be discussing actual case studies from industry for the remainder of this Problem Solving series. My objective is neither to embarrass nor to “point the finger.” In fact, I will not identify the organizations involved in the cases. My objective is to share with the reader both the experiences in problem solving and the insights from the lessons learned in the discussion of the cases.

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