Healthcare systems are under siege globally regarding technology adoption; the recent pandemic has only magnified the issues. Providers and patients alike look to new enabling technologies to establish real-time connectivity and capability for a growing range of remote telehealth solutions. The migration to new technology is not as seamless as clinicians and patients would like since the new workflows pose new responsibilities and barriers to adoption across the telehealth ecosystem. Technology-mediated workflows (integrated software and personal medical devices) are increasingly important in patient-centered healthcare; software-intense systems will become integral in prescribed treatment plans [1]. My research explored the path to ubiquitous adoption of technology-mediated workflows from historic roots in the CSCW domain to arrive at an expanded method for evaluating collaborative workflows. This new approach for workflow evaluation, the Collaborative Space – Analysis Framework (CS-AF), was then deployed in a telehealth empirical study of a hypertension exam workflow to evaluate the gains and gaps associated with a technology-mediated workflow enhancements. My findings indicate that technology alone is not the solution; rather, it is an integrated approach that establishes “relative advantage” for patients’ in their personal healthcare plans. Results suggest wider use of the CS-AF for future technology-mediated workflow evaluations in telehealth and other technology-rich domains.

Publication Date

Winter 2-28-2022

Document Type


Department, Program, or Center

Computer Science (GCCIS)


RIT – Main Campus