This study was undertaken in order to ascertain the high rate of turnover and to find out the causes of turnover in the housekeeping department of Rochester hotels. The survey population was made up of housekeeping employees from 17 hotels. Information for the study was from responses to a four page questionnaire that was designed and later approved by the Rochester Hotel and Motel Association. Data gathered was computed using the Statistical Package for the Social Sciences, (SPSS) . Statistics generated showed the response rates to each question. Responses were later used to do cross tabulations in order to find out how variables are related. Independent variables such as sex, age, and marital status were cross -tabulated with dependent variables such as wages and job satisfaction. Results generated indicate that a majority of employees had worked at another hotel and had left their job due to poor wages . Other factors of dissatisfaction cited include lack of upward mobility, poor quality of supervision, job insecurity and working weekends. Respondents indicated that they would be satisfied with their job if they worked with colleagues they liked, had enough supplies and if management would have regard for their concerns. Although turnover cannot be eliminated, it is important to develop strategies to control it.

Library of Congress Subject Headings

Hotel housekeeping; Labor turnover--New York (State)--Rochester

Publication Date


Document Type


Department, Program, or Center

School of Food, Hotel and Tourism Management (CAST)


Crumb, David

Advisor/Committee Member

Pero, Edward

Advisor/Committee Member

Stockham, Edward


Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works. Physical copy available through RIT's The Wallace Library at: TX911.3.L3 T44 1991


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