Peter Huggins


This study discusses the impact of technology on the hospitality industry, with emphasis being given to the lodging industry and the effective use of hotel business centers. The study will analyze new technology and technological advances that are impacting the needs of the business traveler, the ways in which the lodging industry is addressing these needs and requirements, and trends and changes in the hospitality industry which are impacting the business traveler. This study will also attempt to answer hypotheses made concerning long term trends for business amenities in the lodging industry. Specifically the study will address the Radisson Inn, in Rochester, NY and how the Radisson can meet the needs and requirements of its business travel customers. Data has been gathered from a review of industry literature and research. Three test sites were examined, utilizing a questionnaire and site-visits, as part of a benchmarking study, and the data from these test sites has been presented. The data shows a long-term trend toward in-room amenities and away from centralized business centers. Conclusions have been made as to the data and whether it supports the hypotheses made in this study concerning business amenities at hotels. Recommendations are suggested for future studies.

Library of Congress Subject Headings

Hospitality industry; Hotel management; Business travel

Publication Date


Document Type


Department, Program, or Center

School of Food, Hotel and Tourism Management (CAST)


Sackler, Warren

Advisor/Committee Member

Domoy, Francis

Advisor/Committee Member

Marecki, Richard


Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works. Physical copy available through RIT's The Wallace Library at: TX911.2 .H84 1998


RIT – Main Campus