The purpose of this study was to determine if there is a feedback model that can be used to gather data from students that have shared a common educational experience at a college in Croatia. Historical data was researched on surveys, interviews, and focus groups in order to discover the characteristics of each. The characteristics were classified as either a strength or a weakness of each of the models. The operating constraints of the college were identified as the effect that cultural differences can play in the collection of data and the financial budget. After these constraints had been applied to the characteristics of each model, it was determined that the survey was the best method for data collection for the College.

Library of Congress Subject Headings

Education, Higher--Croatia--evaluation; Student evaluation of teachers--Croatia; Student evaluation of curriculum--Croatia; Customer services

Publication Date


Document Type


Department, Program, or Center

School of Food, Hotel and Tourism Management (CAST)


Marecki, Richard


Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works. Physical copy available through RIT's The Wallace Library at: LB2331.65.C8 H8 1999


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