The purpose of this study was to determine if there is a feedback model that can be used to gather data from students that have shared a common educational experience at a college in Croatia. Historical data was researched on surveys, interviews, and focus groups in order to discover the characteristics of each. The characteristics were classified as either a strength or a weakness of each of the models. The operating constraints of the college were identified as the effect that cultural differences can play in the collection of data and the financial budget. After these constraints had been applied to the characteristics of each model, it was determined that the survey was the best method for data collection for the College.
Library of Congress Subject Headings
Education, Higher--Croatia--evaluation; Student evaluation of teachers--Croatia; Student evaluation of curriculum--Croatia; Customer services
Department, Program, or Center
School of Food, Hotel and Tourism Management (CAST)
Hudspeth, Donald, "Customer service goes to college" (1999). Thesis. Rochester Institute of Technology. Accessed from
RIT – Main Campus