The Internet is expanding at a rapid pace every day as well as various groups of people are trying to put their transactions on the Net including travel industry's people. Many travel agencies and airline companies today launch their travel services on the Web. These services include checking flight schedule and availability and ticket reservations and purchases. The focus of this study was to analyze these travel services on the Internet to find out whether they were convenient for public users. A review of literature, focusing on travel agencies and the Internet and the dimension of convenience for using the Internet browser, was completed. Information was gathered by studying industry journals, current publications, and on-line documents. A table of convenience criteria was created to use as a guide to measure each travel agency's home page. All data was collected through first-hand experience and observation and was presented in a table, graphs, and charts. Overall, the results showed that the services that travel agencies provided on the Internet were convenient enough for the general users. However, recommendations for further studies were suggested. Additional research would help the travel industry determine the role of travel agencies on the Internet in the future.

Library of Congress Subject Headings

Airlines--Reservation systems--Data processing--Evaluation; Internet

Publication Date


Document Type


Department, Program, or Center

School of Food, Hotel and Tourism Management (CAST)


Steffens, Edward

Advisor/Committee Member

Marecki, Richard

Advisor/Committee Member

Sackler, Warren


Note: imported from RIT’s Digital Media Library running on DSpace to RIT Scholar Works. Physical copy available through RIT's The Wallace Library at: HE9787 .W388 1996


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