Satisfying the needs of college students in the dining halls have become more complex since is expected more by today's society. In order to meet these demands, the food service director needs to be aware of what the students' expectations are, while trying to keep within a budget and nutrition guidelines. Food service in colleges and universities play an important role as a part of the overall experience a student receive while attending school. This study explores the overall satisfaction of the students in one particular situation to evaluate whether or not the students feel that they are having their desires fulfilled. The students filled out a questionnaire designed specifically for their dining halls on the various aspects of the school's food service. The analysis showed areas where satisfaction was being met and also where improvement could be made.
Library of Congress Subject Headings
Universities and colleges--Food service--United States--Management; Customer services--United States--Case studies; Customer relations--United States--Case studies
Department, Program, or Center
School of Food, Hotel and Tourism Management (CAST)
Morganstein, Susanne, "Guest satisfaction in a college food service setting" (1994). Thesis. Rochester Institute of Technology. Accessed from
RIT – Main Campus