This study investigates the effects of supportive messages from immediate supervisors or CEO's on employees during crisis situations. Supportive messages are hypothesized to decrease the stress levels of employees. The extent to which supportive messages from managers or executives during crisis situations affect employee perceptions of support from their organization, their CEO, and their immediate supervisor is also explored. During the research process, 78 volunteer participants received one of three messages from a hypothetical organization following a hypothetical crisis situation. Spearman's ranked correlations comparing reported support with reported stress levels indicate that, for the group studied, there is a negative correlation between perceived organizational support and employee stress levels.
Library of Congress Subject Headings
Communication in organizations; Communication in management; Crisis management; Employees--Job stress; Stress management
Communication and Media Technologies (MS)
Department, Program, or Center
Department of Communication (CLA)
Kosmoski, Carin L., "Internal organizational communication during crisis situations: the effect of supportive messages on employee stress levels" (2004). Thesis. Rochester Institute of Technology. Accessed from
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