In order to improve the quality of registration and teaching at AUK Training and Development Institute, this project introduces a web educational portal, service-oriented portal in supporting students, instructors and administration in their daily business. Day by day, new service learning requirements related to key users’ work are being proposed. This capstone_masters_project proposed a service oriented software solution, where the key users could interface and deposit data based on their preferred requirements. There is a shortfall in software and computing facilities at the AUK Training and Development Institute for meeting increased demand for its training programs. This project assesses how to develop training programs necessary to improve registration and administrative procedures between students and administration while enhancing computing facilities capable of servicing increased student numbers. Using the qualitative tools such as surveys and interviewing techniques targeted to potential users, the project has provided a deeper analysis of effective implementation of the “MyTraining” web educational portal. The results from surveys were taken from three key users: students, administration and instructors. Their comments were synthesized into two main areas. They suggested that all features that are linked directly to the user’s work are important and necessary for the web portal. On the other hand, results from the interviews taken by two local companies and one international company, suggest that all technical features of the web educational portal shall be first evaluated by the business owner and then presented to the interested implementing parties.

Publication Date


Document Type

Master's Project

Student Type


Department, Program, or Center

Professional Studies (CAST)


Bowen, Brian


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American University in Kosovo