April Miller


Monro Muffler Brake, Inc started in 1966 when the founder Charles (Chuck) J. August discontinued his franchise affiliation in order to expand the service offered at his muffler shops. A locally owned and managed company, Monro went public in 1991. Monro has grown from 20 locally owned stores in 1977 to over 700 stores located in seventeen states. I made contact with my Monro client, John Appleman, through a professional networking group. We met and discussed two areas of the business that had potential Capstone Project opportunities – an inventory project and the creation of a dashboard for the IT Department. After discussing the two opportunities with my mentor and advisor I decided that creating an IT Dashboard offered the best opportunity for a cross-disciplinary project. Definition of the problem to be solved started during the proposal process and continued to be focused during project execution. Refining the scope of the dashboard was a necessary part of the project, and is described in Section 3.

Publication Date


Document Type

Master's Project

Student Type



McQuade, Samuel


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