Abstract

Since March 2020, museums have dramatically increased their use of technology in museums to make their environments more engaging to their visitors. For indoor navigation, for instance, museums have used still images, PDFs, and QR codes as well as analog measures (such as directional signage and paper maps) to help their visitors navigate their institution. While these are helpful for understanding one’s general location, other digital wayfinding measures can foster information sharing as well as the opportunity to decrease “spatial anxiety.” This thesis describes the creation of a map for portable, indoor navigation using “Mappedin,” a cost-effective platform that is suitable for small to medium museums. To test the viability of this tool in a museum context, I will work in collaboration with the Rochester Museum & Science Center to implement an example of indoor navigation and to assess its pros and cons as well as audience research. Building upon this case study, I will create a guideline for museum staff to use when evaluating which platform works best for their institution, to optimize visitor engagement and accessibility for their visitors. By building upon this case study and broader findings, this thesis aims to demonstrate how digital map applications can allow visitors to navigate the museum with confidence and can also support and encourage free-range learning.

Publication Date

4-2024

Document Type

Thesis

Student Type

Undergraduate

Degree Name

Museum Studies (BS)

College

College of Liberal Arts

Advisor

Juilee Decker

Advisor/Committee Member

Samaya Nasr

Campus

RIT – Main Campus

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